1, EMS query mail there are many ways:
(1) call EMS customer service phone: local telephone area code +11185.
(2) visit www.ems.com.cn inquiries. When you check the international EMS mail, you can also query the link, enter the relevant national and regional postal website inquiries.
(3) EMS mail SMS inquiry service, please enter www.ems.com.cn in the SMS query to understand the use of methods.
(4) landing EMS site into the user message, in the message to provide the mail number and the recipient specific address, we help you query, and reply to the message to tell you the results.
(5) In the case of a variety of inquiries failed, please send the EMS e-mail details of the single (senders) and the receipt of the EMS mail to your post office for inquiries.

2, EMS mail number:
EMS mail number a total of 13, of which the first two letters, E is the first letter of the English short message, the second letter is the serial number (such as EA, EB, ED, etc.), the last two letters CN China's meaning, the middle of the nine for the Arabic numerals, only the mail number is complete, correct, can query the message to the message.

3, EMS mail has been sent but no information on how to do online?
When you can not find the e-mail message on the EMS website, please let us know in the message. Please provide the EMS e-mail number and the recipient's address exactly and completely. We will help you to inquire and reply to your inquiry as soon as possible.

4, EMS mail information query time:
EMS mail acceptance query is valid for four months from the date of delivery of the mail.
EMS mail delivery information only in the relevant part of the deal can be found online. In general, the mail sent four hours after the mail can be found in the delivery of information processing.

5, how to query CT prefix number of express mail?
When you query CTXXXXXXXXXXCN mail, you can visit http://www.tnt.com.cn/lit/ website for inquiries.

6, asked to provide a copy of how to do?

Local postal EMS business start-up bureau free of charge to accept the user's mail inquiries. However, if the customer requests to provide the recipient to sign the copy of the material, please go directly to the post office for inquiries, and according to the provisions of each item should pay a special inquiry processing fee of 3 yuan.

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